FAQ

Frequently Asked Questions (FAQ)

Welcome to the The Enlightenment Journey FAQ page! We’re here to answer all your questions so you can shop with confidence and excitement. 😊 If you don’t see an answer to your question, feel free to reach out to us directly.

Who are we?

At The Enlightenment Journey, we are passionate creators and lifelong learners. What started as a blog dedicated to spirituality has since evolved into a space where we share inspiration across a variety of topics, including personal development, wellness, creativity, and lifestyle.

Our mission is simple: to offer high-quality products that align with your personal journey. Whether you're on a path of self-discovery, seeking inspiration, or looking for practical products that help you live a fuller life, we’ve got something special for you.

Why choose us?

  • Curated with Love: Each product in our store has been carefully chosen to resonate with our values of authenticity, mindfulness, and quality. We’re here to provide you with items that align with your spirit and your lifestyle.
  • Wide Range of Niches: While we started with a focus on spirituality, we now cover a broad range of topics, including wellness, personal growth, and lifestyle. You’ll always find something meaningful here.
  • Passionate Community: We’re more than just a store—we’re a community of people who value self-expression and growth. When you shop with us, you're supporting a brand that’s dedicated to inspiring and uplifting others.

Where can I read your blog?

We invite you to explore our blog at https://theenlightenmentjourney.com/, where we post new articles regularly! Dive into content covering everything from spirituality, wellness, personal growth, and even creative tips. Whether you're looking to nourish your mind or find practical advice, there's something for everyone.

Is my order safe?

Yes! We take your security very seriously. Here’s how we keep your order safe:

  • PayPal Protection: We use PayPal for secure payment processing, which means your transactions are protected with PayPal’s Buyer Protection program. Your financial information is never shared with us directly, so you can shop with peace of mind.
  • SSL Encryption: Our site uses SSL encryption to protect your personal and payment information during checkout.
  • Privacy Policy: We respect your privacy. Your details are never sold or shared with third parties, and we only use your info for order fulfillment and customer service.

How long will it take for my order to arrive?

Shipping times vary based on your location and the shipping option you choose. Here are some general timelines:

  • Domestic Orders (US/Canada):

    • Standard Shipping: 3-4 business days after fulfillment
    • Express Shipping: 1-3 business days after fulfillment

  • International Orders:

    • Standard Shipping: 5-20 business days after fulfillment
    • Express Shipping: 1-3 business days after fulfillment

Please note that fulfillment time (production of your product) is separate from shipping time.

Can I change or cancel my order?

Once an order is placed and payment is processed, we start working on fulfilling it right away. Unfortunately, we’re unable to modify or cancel orders once they’ve entered the fulfillment process. However, if there’s a problem, feel free to contact us, and we’ll do our best to assist you!

Do you offer refunds?

Yes, we want you to be completely satisfied with your purchase! If there’s an issue with your order (such as a defective or misprinted product), please contact us within 30 days of receiving your item, and we’ll work with you to resolve the issue. Please see our full Return Policy for more details.

How can I contact you?

If you have any questions or need assistance, feel free to get in touch with us via email at admin@theenlightenmentjourney.com. We’ll get back to you as quickly as possible!

How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can track the status of your shipment and stay up-to-date on its progress. If you have trouble tracking your order, don’t hesitate to reach out to us!

Do you ship internationally?

Yes, we do offer international shipping! We ship to most countries worldwide, and you can select your preferred shipping option during checkout. Just be sure to check that your location is available in our shipping settings.

Do you offer gift cards?

We are currently working on offering gift cards for our customers. Stay tuned for updates on this soon!

Thank you for shopping with us! We are so grateful to have you as part of our community. If you ever have any questions, concerns, or just want to say hello, don’t hesitate to get in touch. We’re here for you! 💜